Shipping policy

Shipping & Delivery (Germany)

Shipping Area

We currently ship our products exclusively within Germany.

Processing Time

Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays) after the order is placed.

During periods of high demand, processing times may be slightly longer. In such cases, customers will be informed by email.

Shipping Costs

Shipping costs are calculated and displayed at checkout before the order is completed.

Delivery Time

Estimated delivery time within Germany is:

2–4 business days

Please note that delivery times are estimates and may vary due to delays caused by the shipping carrier, which are beyond our control.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number (if available).

Please allow up to 24 hours for tracking information to become active.

Delivery Issues

If your order is delayed, damaged, or lost during shipping, please contact us as soon as possible at:

Email: info@velocaddie.com

We will work with the shipping carrier to resolve the issue as quickly as possible.

Incorrect Address

Please ensure that your shipping address is entered correctly during checkout.

We are not responsible for delivery issues caused by incorrect or incomplete address information provided by the customer. Additional shipping costs may apply for reshipment.